How to Reset your Password for Ultimate/Store

 

In CF Ultimate / Store, you use a single email and password to log into both systems. If you’re unable to log in with your usual credentials, the first step would be to try resetting your password. To do this, head to the usual login screen:

uk.customerfocus.com/vision – Vision Login

[yoursiteaddress]/manage – Store login

Once there, you will see a ‘Forogotten your password?’ link at the bottom of the screen, just underneath the password box. Click this, and the system will issue a password reset email to your registered address.

NOTE: Dependant on your email client and level of security, you may have to check your spam folders to see this email

On the email will be a link. Click this to be taken to a slightly different version of the login page with two password boxes. Enter your new password in here, and then confirm it in the second box. Confirm this and you will be taken back to the login screen. If the system doesn’t automatically log you on, enter your credentials again and hit login. At this point the system should log you in successfully.

 

If you system does NOT log you in, the login failure is due to a separate issue. At this point, you would be best to contact the support desk on 0844 509 0030 And we will help you get back into the system.