Announcements

Wenesday 19th July 2017

We will be performing planned maintenance on the UK Promoserve servers at 6AM - 6.30AM BST. During this time we will be stopping and starting the instance to migrate hardware, so you may experience temporary drops in service during this time period

Friday 16th June 2017

We will be undertaking planned maintenance on one of our US Channl servers at 2-3am CDT (8-9 BST). The server provides supportive resources for Aim, Aprinta and Channl websites so you may see momentary drops in performance during this timeframe.

Tuesday 6th June 2017

We will be undertaking planned maintenance on the USA Vision & Store system at 5:00 - 5:30am CDT. We do not expect interruptions to individual systems of more than 20 minutes.

Wednesday 17th May 2017

We will be undertaking planned maintenance on the UK Vision & Store system at 5-5:30am BST. We do not expect interruptions to individual systems of more than 20 minutes.

We will be undertaking planned maintenance on the USA Click To Ship system at 5-5:30am CDT. We do not expect interruptions to individual systems of more than 20 minutes.

Tuesday 16th May 2017

We will be undertaking planned maintenance on the UK Promoserve system at 5-6:30am BST. We do not expect interruptions to individual systems of more than 20 minutes.

Monday 15th May 2017

We will be undertaking planned maintenance on the USA Promoserve system at 5-6am CDT. We do not expect interruptions to individual systems of more than 20 minutes.

Wednesday 12th April 2017

Routine Maintenance - We will be undertaking a routine maintenance on the UK Enterprise system at 9PM. Interruption to the service should only be a couple of minutes.

Wednesday 12th April 2017

Routine Maintenance - We'll be undertaking a routine maintenance on the Ultimate system and store platforms in the USA and Australia and will last for up to 30 minutes. Times are as follows:

6.00 AM EDT
3.00 AM EDT
18.00 PM AWST
20.00 PM AEST

Saturday 10th December 2016

Network Maintenance -  Most application usage should not be affected but there is a small possibility of short interruptions as some network services are restarted. We apologise for any inconvenience this may cause but it is important that we keep our systems in good working order.

Thursday 26th May 2016

Citrix Error - Citrix/Cloud access is currently unavailable and is being worked on as critical.

We'll be undertaking planned maintenance on the Enterprise systen at 6.30AM  (BST)

Thursday 4th May 2016

We'll be undertaking planned maintenance on the USA Ultimate/Store servers at10.00GMT / 05.00EDT. This is expected to take a maximum of 30 minutes.

 

Thursday 4th April 2016

We'll be performing an upgrade on the Enterprise system between 6pm and 7pm (GMT) and you'll not be able to access the system between this time.

Sunday 3rd April 2016

Planned Maintenance: The vision/store applications are likely to be unavailable for most of Sunday 3rd April whilst planned AWS work is carried out. Thank you for your patience during this time. 

 

Tuesday 22nd March 2016 - 3:55PM GMT

We have been made aware of a conflict with Vision when you upgrade your machine to Windows 10. Please see below for the known fix to the issue:

Query:
Unable to use the ‘Send from Computer’ link when trying to ‘Send/Share’ a document in Vision. When clicking the button, nothing happens. Occurs even when Outlook is functioning as normal and open.

Resolution:
1. Press the Windows + R key on the keyboard.
2. In the Run window type Control and click Ok.
3. In the Control Panel window, go to Default Programs.
4. Click on Set your default programs option.
5. Select Microsoft Office Outlook from the programs list and then click on Set this program as default.
6. Now click on Choose defaults for this program.
7. Scroll down to the Protocols list and click to select MAILTO protocol and then click on Save.

If you still experience problems following this fix, give us and call and we will endeavour to resolve this as soon as possible

 

Wednesday 16th December 2015 - 11:00AM - 11:30AM GMT

Planned Maintenance: US Services will be offline while we perform routine maintenance on our server environment. Thank you for your patience during this time.

 

Saturday 31st October 2015 6:30AM to 7:30AM BST

CF QOP Websites Planned Down Time - Development work means you will not be able to access the system at this time. Thank you for your co-operation whilst this work is carried out. 

 

Monday 7th September 2015 

Google Chrome is no longer supporting the NPAPI plugin for Citrix Receiver - Google Chrome is no longer supporting the NPAPI plugin that is required to open Citrix Receiver directly from the browser. You can still use Google Chrome however you will notice you are now prompted to install Ctitrix each time you log on, and install an ICA file to begin your session. Please see this helpful blog from Citrix to find out more http://blogs.citrix.com/2015/03/09/preparing-for-npapi-being-disabled-by-google-chrome/

 

26th May 2015

Citrix Receiver Update - Can't see your usual link in the middle of the screen? Please re-add your App by clicking the + on the left of your Citrix Receiver screen and select your Apps to be saved.

Google Chrome Update - If you run Citrix Receiver on Google Chrome, please read this link https://support.google.com/chrome/answer/6213033#